The buyer asks for the order to be cancelled | Member To Member Support

foxie53 · 2026-05-25T07:10:36.440000Z

Hi, I sold an item yesterday, I messaged the buyer to confirm that I'm away and the order will be sent at the beginning of June, but they said there's no message about me being away (I can see the message clearly on my side) and they want me to cancel the order. Unfortunately, I did it twice already, on similar cases, so this would be the 3rd strike, for me. And I don't want this, considering that I did everything by book and this seems to be an eBay glitch. I tried to solve it via the chat / robot, no luck. I can't get hold of a real person. How can I speak to a human being that might be able to sort it out for me? 🤔 Thanks for reading this.

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The buyer asks for the order to be cancelled | Member To Member Support | eBay UK