Switching delivery service after sale

Question

A buyer bought 2 items from me, electronics and quite bulky. I'd like to package everything into a big box and use DHL instead of Royal Mail/Evri. I plan on paying for it, but not sure how to proceed since I've got prepaid labels from sales with tracking.  Thanks

**peaseblossom** · Accepted Answer

You can pay for the different postage yourself if you want.   It's not very straightforward though.   To mark dispatched and get the buyer's address you still need to generate the original prepaid label (Get prepaid label > Get prepaid label and QR code).   It will remain unused.  If the buyer paid for it it will be refunded to them automatically in 30 days.   However you cannot add a new tracking number.   All you can do is message the b...