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Supposedly Hacked account, no longer have old phone number, cant tell if my order has gone through.
Summary: nich287854 shared their experience of having their original eBay account suspended due to suspicion of hacking after moving countries and losing access to their old phone number. They expressed concerns about an item they ordered with money already deducted and are unable to track it. fargvs informed them about the impossibility of transferring account details between country sites, suggesting the need to create a new account. papso22 advised hoping for the item’s arrival, noting that the seller might not recognize the new account. nich287854 plans to contact eBay again for updates.
Hello Community,
I have had to make a second account for this as Ebay thinks my original account was hacked and suspended my account with a MC092. All I did was move country. I tried calling them but they refused to unsuspend me because I no longer have access to my old phone number from another country. I wouldn't normally mind but I ordered something and the money is already out of my account, Ebay said it was still going to be shipped but I cant track it if it was shipped because I cant access my account. Is there an email address I can contact to deal with this as the Ebay support kept defaulting to their script when trying to resolve this. Also the seller isnt replying to my message from this account.
papso22
Mentor1 month agoI think you will just have to hope your item arrives. They usually do. The seller won't recognise this new account so might think you are a scammer.
nich287854
OP1 month agoalrighty, im gonna contact ebay again soon to try and get any updates to the shipping.
fargvs
Mentor1 month ago · EditedIt is no longer possible to transfer account details .history etc. between Country sites --- registered in Italy --- need to register a new account relevant to whichever Country you are now in.
Customer Services in a previous registered Country should advise.
nich287854
OP1 month agodamn okay. guess I have to make a new email account every time I move country for a new ebay account.