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I bought a machine through eBay at the end of 2024, it was very expensive and there has been problems with it from the very beginning, I asked the seller for a refund multiple times and he kept referring me to the engineer to help me „fix” it, he wouldn’t accept the return even tho he guaranteed a 3 year warranty that included refunds, I texted him multiple times but he stopped replying and eventually blocked me, I tried to contact eBay but I can find help, does anyone know what I can do?
5 comments
jckl1957
·6 months agoThere is nothing you can do through Ebay. You needed to start a return within 30 days of receipt and Ebay would have helped you to get the item returned at the seller's expense and a full refund.
It's a shame you didn't use the Money Back Guarantee if the item was clearly faulty on delivery.
If you paid with a credit card, you may be eligible for a Section 75 claim - contact your credit card company.
Otherwise, take legal advice.
tressygirl
Mentor6 months agoI am very sorry, but you are well , well out of time to claim anything back from eBay or even your payment provider, they usually offer a 120 day buyer protection policy. eBay has a 30 day MBG, Money back Guarantee policy which is just what ' it says on the tin' you need to claim within 30 days of the item's last estimated date for delivery.
Any guarantee a seller offers past those dates, is between you and the seller to enforce.
Was this a UK registered business selling a Brand new item with this 3 year guarantee? Then, turn to Citizens Advice for your next steps here.
@erf019
erf019
OP6 months agoHi, the business is from china so I’m guessing absolutely nothing can be done about it?
jckl1957
·6 months agoYou almost certainly won't be able to successfully take legal action.
I assume you didn't pay with a credit card?
*vyolla*
Mentor6 months agoUnfortunately not.
Even if you paid with a credit card you won't be able to get a refund via Section 75 because that requires direct buyer to seller payment, which doesn't happen on an online selling platform.