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Subject: Issue With Local Pickup Order – Pickup Code Not Provided (Order 20-13850-03691)
Dear eBay Customer Support,
I am writing regarding Order 20-13850-03691, which was sold through the Local Pickup option. I am experiencing an issue because the buyer did not provide or confirm the pickup code during the pickup process.
This was my first time using Local Pickup, and I was not aware that a pickup code was required to complete the order. The buyer came to my home to pick up the item (an Instant Pot) on November 21, 2025, and she stayed inside my house for about 14 minutes to test the product. After confirming that the item was working properly, she left with the Instant Pot. However, I did not receive any pickup code from her.
I have video evidence from my door camera showing:
The buyer entering my home
The buyer taking the Instant Pot and leaving
Since I am unable to complete the order on my end without the pickup code, I kindly request your assistance in verifying the pickup and releasing the funds for this order.
Please let me know what additional information or documentation you may need. I would be happy to provide the video evidence if required.
Thank you for your time and help.
jckl1957
·10 months agoThis is a member to member forum - we are just other buyers and sellers like you, and are not Ebay support.
Even without the code, you will get paid eventually.
You could contact the buyer and ask them for the code to speed up the release of your funds.
Ebay don't need any information or documentation - just the code.