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Strategies for Recovering Lost Payments from Non-Responsive Sellers
Summary: jvm11152 shared a concern about being unable to recover £400 for an undelivered purchase from a non-responsive seller. They are seeking advice on strategies for obtaining a refund and the role of banks or payment providers in these situations. papso22 and john1297576 both suggested that jvm11152 should have utilized eBay's 30-day money back guarantee, emphasizing the importance of opening a case promptly for items not received. However, since it appears too late for eBay's assistance, they recommended trying to resolve the issue through the payment provider.
Hi everyone,
I recently faced a troubling situation where a significant sum was taken from my account for a purchase that I never received. Despite my efforts to contact the seller for months, I haven't received any response. The amount of £400 is not insignificant, and I am keen to find ways to recover this money.
I would love to hear from anyone who has faced a similar issue. How did you handle it? Were there specific steps or strategies that helped you get your money back, particularly when dealing with non-responsive sellers? What role did your bank or payment provider play? Any advice on staying persistent in these situations would be greatly appreciated.
Looking forward to learning from your experiences and any tips you might have!
fargvs
Mentor3 weeks agoHow recently ? --- as advised, you only have 30 days to open a case through eBay --- now talk to your Bank/Card payment provider to see if you are still in time to request a Chargeback ?.
john1297576
Mentor3 weeks ago · EditedYou really should read the Ebay 30 day money back guarantee, link on every listing L!!
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It is up to buyer to take action within the 30 days, it is simple you do not deal with seller, you go through ebay and open a NOT RECEIVED CASE to get a refund..
You are far too late to get any help from ebay, so try your payment provider.
papso22
Mentor3 weeks agoYou need to read how the ebay money back guarantee works.
You had 30 days from expected delivery to open a case for item not received and get a full refund.