Spoiled aloe juice | Member To Member Support

joh8oaks · 2026-01-21T07:35:56.972000Z

I purchased three bottles of Forever Aloe Juice for £62 in November. The best-before date on all bottles was 2027. I have been using this product for over seven years and am familiar with how it should taste. Two of the bottles tasted off despite being within date; the third bottle was unopened. After numerous attempts to contact the seller, he eventually asked me to return the items. A returns label was finally provided at the end of December, and I returned all three bottles on 29 December. Since then, I have repeatedly requested a refund but received no response for several weeks. I opened a case with eBay four days ago. The seller only responded last night, stating that he cannot issue a refund because the products were opened and cannot be resold. 2 of The bottles were opened solely to check the product quality, as the first tasted off. I returned the items at the seller’s request and believe I am entitled to a refund under eBay’s buyer protection. HOW do I contact them? As case open & he’s refusing to settle - I have no product & he has the 3 bottles

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Spoiled aloe juice | Member To Member Support | eBay UK