I received a (non-reply) email from ebay informing me of an electrical item I bought recently which has been deemed unsafe or dangerous to use. It advised me to stop using it and contact the seller . I promptly looked up the item, which I remember buying, but it is no longer visible in my purchases, therfore Im unable to contact the seller to ask for a refund. I am trying to contact a human being on Customer Service, as the chatbox can not help me when it cannot locate my item. I have the...

eBay won't be interested. Their own money back guarantee only lasts for 30 days. Thereafter they will still pass on safety recalls, but any responsibility rests with the seller. If you can't contact the seller (many eBay sellers don't want to know about problems) you could try the manufacturer's web site for information. Failing that you could ask advice from trading standards or citizen's advice, or see whether your payment provider may be able to help. You may just end up ha...

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Speaking to an agent, is it impossible ? | Member To Member Support | eBay UK