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Space Saver wheel and Jacking Kit
Summary: Se está discutiendo sobre el kit de gato y rueda de repuesto Space Saver.
Ebay has not been helpful. They closed the case and that's final. I purchased a space saver wheel and jacking kit from a seller. I was provided with a tracking # only to find out upon delivery that not all items purchased where sent and included with this tracking #. Have contacted seller and was told they send items out separately due to weight and I would receive balance of purchase soon. To date I have not received the balance of my purchase. Have contacted ebay and their conclusion is the tracking # has proof of delivery so no case. I have been ripped off by this seller and ebay will not help.
5 comments
papso22
Mentor2 months agoYou opened the wrong type of case. If in time you can still open the right one.
ellersoutte-0
OP2 months agoI made this purchase 01/05/26 opened a case with Ebay 01/06/26.
Ebay came to the conclusion delivered so case closed.
I purchased a Skoda 18" space saver wheel and jacking kit. Tracking # was provided for delivery and all I received was a jack and wrench. The wheel was not delivered. Because the jack and wrench were delivered with the tracking # provided ebay won't take up the case as the purchase states delivered.
Advice and information on how to put this case forward would be greatly appreciated.
Thank you.
Sent from Outlook for Android<>
papso22
Mentor2 months agoIf it's more than 30 days from delivery you are out of time for an ebay item not as described case.
You could try your funding source.
red_magpie
Mentor2 months agoIs sounds as though your mistake was to open an "item not received" case. eBay will have checked the tracking and if anything was recorded as delivered they will have closed the case.
When an item is delivered, but parts are missing, the correct case to open is an"item not as described case".
eBay sometimes allows a "not received" case to be changed to a "not as described" case after delivery. I'm not sure of the exact rules or time limits for this. I suggest you contact customer support to see whether they can help.
Otherwise, depending upon how you paid you may be able to get help from PayPal or your payment provider, e.g. credit or debit card.
tressygirl
Mentor2 months agoeBay's 30 day MBG Money Back Guarantee is faultless when it comes to receiving a refund for items not received / items not as described, but you have to follow the T & C's carefully, and never listen to a seller's promises and excuses that take you over the timeline to claim.
Not receiving the full item, yes the seller can apologise and say the ' remainder is on its way' , but if the remaining parts do not arrive, you must remember you have 30 days from the item's last estimated ate for delivery to open a case for item not as described. You do not open a case for item not received.
Once that time lapses you will not be able to escalate the case to eBay to step in and force the refund, cases closes.
You'll need to turn now to your payment provider for help with your refund.
eBay's 30 day MBG is written on every listing, aside from Classified ads.
It's on the link below, familiarise yourself with it, as it can save you a lot of time and money when buying on eBay.
https://pages.ebay.co.uk/ebay-money-back-guarantee/
@ellersoutte-0