someone is trying to scam me

Question

I recently sold an item to a buyer, they have come back now saying that the item was not the item as described and the box was possibly tampered with, i am now being asked by ebay to issues a a return for the item, this person is trying to say i sent a t shirt instead of a nintendo 3ds xl and trying to get the 3ds for free...

I need HELP

*vyolla* · Accepted Answer

The usual way forward in these situations is that the seller accepts the return and gets something back, if it isn’t their item they immediately file a report with Reportfraud (used to be Actionfraud) and get a report number:

https://www.reportfraud.police.uk/

Then click the "Report a problem" link in the eBay case, select "Different item returned" as the reason and provide the Reportfraud reference number and report. This stops the automated returns process that would ultimately force the seller to issue a refund.

Then, someone at eBay reviews the case. As to what happens next depends on a few factors - if the buyer has done this before, if the seller is a long standing eBay member who's had no issues like this before etc.