Sold price wrong when contacting buyer

Question

Hi - I want to send a reminder to the buyer to pay for an item, but when I click the message buyer button the price the item sold at changes back to the £0.01 listing price. Any ideas how to solve this?

*vyolla* · Answer

I don't know why you're seeing a different price, but eBay send payment reminders so you don't have to.

After 4 days you can cancel and select the reason as 'buyer didn't pay’ (eBay works in 24hr cycles so the option won’t be available until 4 x 24hrs have passed). There’s a link on this eBay page:

https://www.ebay.co.uk/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=12&pos=1&q ...

The non-payer can't leave feedback and gets a non-payment strike against their account, which sticks to it for a year.

Don't be tempted to leave feedback for a non-payer - it can only be positive and will enable them to remove the strike they receive.

Set your Buyer Requirements to block bidders with two or more non-payment strikes in the last 12 months and add them to your Blocked Buyer List with this link:

http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences