Sold item will be too big for Royal Mail but can't change to DHL | Member To Member Support

cybernaut451 · 2025-10-22T21:04:25.814000Z

Hi all, I've sold an item and the package is 51cm x 40cm x 65cm. I don't have any scales but it's also heavy.Ebay simple delivery has picked Royal Mail when DHL is going to be required. There's absolutely no way I can see of changing this. They'll turn up tomorrow and tell me it's too big for sure. Ebay's help system is completely useless. What can do? cancel and re-list as buy it now with different dimensions? (I don't remember seeing any way to specify them). This new system is just not fit for purpose.

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Sold item will be too big for Royal Mail but can't change to DHL | Member To Member Support | eBay UK