Sold item sent via Royal Mail app

Question

I sent an item via royal mails own app rather than the simple ebay option. Now it won't let me mark the item dispatched just defaulting to try and use Simple Ebay postage. Using the I help option just suggests options which Ebay itself won't allow. Ebay still holding funds in the believe it hadn't been sent. Any ideas or know how to contact a human rather than Ai bots.

Regards Stu

tressygirl · Accepted Answer

You cannot now add any new tracking, eBay suggest sending the buyer a message with those tracking details. If a case is opened later for item not received, you will be able to add those tracking details.

A refund is sent to whoever paid for the SD label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

Your payout for the item may be held for 14 days.

@sdl1969

tobiasd4 · Answer

You can't mark as posted. You will have to wait 14 days for payment.