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Sold item returned to seller missing items and damaged
Hii I sold a collection of books and they've been sent back apparently had been damaged at the delivery depot they've been sent back to me but one is missing how do I fix this
4 comments
*guinevere*
Mentor8 months agoYou should not refund just yet.
If you used Simple Delivery ebay is responsible for any damage during delivery.
The question is whether it should be a not received refund or a damaged during delivery refund.
Presumably your buyer has not received their item? So ask them to open a Not Received case under the ebay MBG and you shouldn't have to do anything else as ebay will refund your buyer while you keep the payment.
If you get the books back you can keep them.
hmb1303-02
OP8 months agorequest in I wasn't sure which so idk if I'll be able to fix that now but
thank you for the advice
HMB
papso22
Mentor8 months agoFix what exactly?
Did you send via Simple Delivery and evri?
Have you refunded?
What does tracking show?
hmb1303-02
OP8 months agodelivery but one of the items I'd sold in the collection has been stolen I
would like to fix that part is there a way to get my item back?
HMB