I sold a wireless keyboard and some weeks later received a return request on the basis that it would not pair and so was faulty. Maybe I shouldn't have accepted the return but I did so in good faith, refunded the buyer and sent him a return label. However over 2 weeks later the keyboard has not been returned, and I cannot seem to get any help from ebay, it just says the return is closed. So I've effectively had the keyboard stolen from me (plus lost the cost of the return) - I feel ebay has done...

Sorry you did this wrong. You should have issued returns label and only refunded once received back. As you refunded 1st, ebay assume you don't want item back so case closes and label not available. This is now between you and buyer.

Sold Item has been refunded but has not been returned | Member To Member Support

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Sold Item has been refunded but has not been returned | Member To Member Support | eBay UK