Sold item collection issues | Member To Member Support

lorrainewood100 · 2026-01-07T19:03:21.603000Z

I sold an item & booked a DHL collection (through simple delivery) last week. They were due to collect Monday. Didn’t come. Tuesday I got a message saying they were coming. Didn’t come. Today I got a message saying they were coming and up to now they’ve not come again. Each day I have phoned them & they’ve assured me the parcel will be collected. The buyer will be waiting for the order & I want to send it but it’s out of my hands as I can’t change delivery method/carrier & DHL keep saying they will collect. I can’t find a way to speak to eBay anywhere & none of the ‘help’ articles or chat help! Can anyone advise?

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Sold item collection issues | Member To Member Support | eBay UK