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Sold an item, dropped off, Royal Mail tracking not updated nearly 2 weeks
Summary: h4mza92 explained that they sent an item through Royal Mail with a receipt as proof of drop-off, but the tracking has not updated, and the buyer has not received the item. The buyer is now requesting a refund, and h4mza92 is concerned about being out of pocket. They are seeking advice on how to proceed.
I sold an item and buyer chose Royal Mail simple delivery, I packed it all up and dropped it off at Royal Mail drop off centre. I got given a receipt as a confirmation of drop off. Since then there has been no update and buyer says not received item. The parcel has not moved since I dropped it off. I have checked at the drop off centre and they do not know anything about. Buyer is asking for refund but where do I stand? I will be massively out of pocket. Can anyone help me what to do please
tommystrezures
Mentor1 week agoIF simple delivery you need the buyer to open an item not received case. EBay will cover it and refund buyer.