SImple Postage - please can we have an opt out option | Member To Member Support

peverilbuyer · 2025-12-20T08:35:55.367000Z

I'm generally OK with the SImple Delivery - i can arrange a collection, Royal Mail bring the label and it's easy to do but every now and then it is too restrictive. It would be great to have say 10 a year where you can opt out and create your own label either through Ebay or direct with the Courier. For example - Today I agreed to send an item Special Delivery to make sure it got there for Xmas. Problem - Simple Delivery overwrote my Postage. So I had to pay in full for the postage and I have to create the simple delivery to show it as dispatched, then I can't overwrite the tracking number it creates. I then have to contact customer services to get a link to add an additional tracking number. Hopefully the buyer doesn't claim Item not received as I won't have used the Simple Delivery so this will be showing as not dispatched or delivered and Ebay may just automatically refund. There are other examples where this opt out could be useful - Parcel too large for the label/too heavy/combined postage when a second item get bought after the first label has been created. It's obviously here to stay but some relaxation would be appreciated or other changes. Even an option to select 'I am not using Simple Delivery, Item Dispatched, Tracking No ......'

Discussions

SImple Postage - please can we have an opt out option | Member To Member Support | eBay UK