Simple Delivery too small for oversized parcels (70cm) - what do sellers do? | Member To Member Support

vintage_gems_5705 · 2026-01-25T13:48:14.804000Z

⠀ Hi all. I’m looking for advice from other UK sellers on what you actually do when an item is too large for eBay Simple Delivery. ⠀ I sold a boxed Lima HO train set. Final packed size was 70 x 44 x 9 cm and under 3 kg. ⠀ Simple Delivery only gives preset parcel sizes and the longest side option tops out at 61 cm. There’s no way to enter a longer parcel size, so there was no workable Simple Delivery option for this order. ⠀ I don’t use Evri. Even if I did, the size bands offered in Simple Delivery still wouldn’t cover 70 cm length. ⠀ To meet dispatch I sent it with DPD at my own cost. The buyer received it and left feedback, so no issue there. But I ended up out of pocket because the buyer paid for Simple Delivery, that postage gets refunded when you don’t use the label, and there’s no proper way to switch to a different courier inside the order. ⠀ I spent about an hour on eBay help chat trying to get a sensible answer. I was passed between agents, told to ask the buyer to pay extra by PayPal or bank transfer (which I’m not doing), then I asked for escalation. I was told I was being transferred to a team leader, then the chat got closed due to “lost connection” before I could even reply to the manager who joined. ⠀ So I’m stuck and I’d really appreciate practical advice from other sellers:⠀ 1. When you know an item will be over 61 cm, how do you list it so you’re not trapped by Simple Delivery. ⠀ 2. Is the only workaround to list as Collection only, even if you’re happy to post. ⠀ 3. Do you build courier postage into the item price and set postage low, then use your own courier every time. ⠀ 4. Has anyone found a reliable way to use your own courier and still have the order properly protected in an INR case when Simple Delivery tracking can’t be added. ⠀ I feel like I’m missing something obvious. What do you do in real life when the parcel is oversize.

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Simple Delivery too small for oversized parcels (70cm) - what do sellers do? | Member To Member Support | eBay UK