Simple Delivery refund nightmare for unused label | Member To Member Support

melstar22 · 2026-04-21T11:41:50.242000Z

I listed a large item with postage cost of £15.00. When it sold I clicked on purchase label so I could get a packing slip, as I have always done with my listings. This always gives the option to change the size and dimension of the parcel. However, this time it automatically purchased the label for £7.10. I contacted eBay chat and informed them the postage was insufficient for the size of parcel, they said I needed to purchase another label outside of eBay, and once the item had been received to send them proof of delivery and I could then have a refund. I purchased another label for £18.00 via Royal Mail. The item was received and feedback given. However, I contacted eBay and three times they have declined my request and informed me the cost of the unpaid label will be returned to the buyer. After many hours wasted on chat and phone calls, I have now been told I have to complete a form and wait for them to decide whether I can have a refund. Has anyone else had problems like this with getting a refund for unused postage label?

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Simple Delivery refund nightmare for unused label | Member To Member Support | eBay UK