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Simple Delivery really doesn't live up to it's name
So, for two weeks now, i've had to cancel orders on items, then add an extra charge to non-simple delivery charges, as the simple delivery function is not automatically discounting the P&P. Because i can't change the simple delivery charges myself, this is the only sensible way that i can think of. I spent about an hour on the phone last week, the ebay rep suggested that the buyer should pay the full amount, then chase the refund himself, which is completely out of order.
14 comments
john1297576
Mentor11 months agoBeing as unhelpful as possible, ebay gives no details of categories that can be exempt from Simple Delivery.
First of all looking at one of your listings of a Comic, I click list similar to see what category you are using, as ebay no longer shows this on listings.
I suggest you try category Books, comics, magazines. That would probably cover most of your items, then select Large letter as method of postage, you will then find you are able to select your own postage method and cost. You can also send combined invoices for multiple sales.
This should enable you to do your own thing, but if you need to have tracking, then use Tracked 48.
So long as your individual listings conforms to requirements for being exempt, then what happens after sale is up to you.
I only sell now postcards and badges, as Simple is too complicated and inconvenient for me, and I see that many sellers lose money through not understanding it or errors made with wrong labels and costs.
sky9999comics
OP9 months agoI'd forgotten about this thread until i had the same issue again tonight. I can't choose Books, Comics & Magazines, i have to select one of the sub-categories, but couldn't actually select Books, Comics & Magazines itself. I can select Large letter in simple delivery, but only at a weight of 'under 1 kg', & when you take into account that these comics are mostly under 100g each, the buyer is being overcharged for an item that is under 1kg. So, 3 items could automatically be charged for going over the 2kg Royal mail limit, despite being a tenth of that weight.
tobiasd4
Mentor11 months agoYou can't combine postage with SD.
How are you cancelling orders?
If done wrong you can get defects and bad feedback.
sky9999comics
OP11 months agoSD should automatically discount the P&P, but for me, it isn't. My buyer has an invoice for £17+, just for the postage, whereas it should just be around £3..
sky9999comics
OP11 months agoThe ebay rep agreed that canceling & adding an additional charge is the best way of solving the problem, & that i was covered for cancelling the orders.
sky9999comics
OP11 months agoI also contacted the buyer before cancelling, & explained that it was the best solution that I & the rep could come up with, & sent a screenshot of the chat.
tobiasd4
Mentor11 months agoCancelling & relisting all items together is only way to combine postage.
If you cancelled as out of stock, this gives defects, use buyer request.
Combining postage is a BIG issue since SD started.
sky9999comics
OP11 months agotobiasd4
Mentor11 months agoIf you upgrade to business seller. no more SD, you choose postage method.
Of course you will pay fees, may be cheaper than losing money at the moment.
tressygirl
Mentor11 months ago@sky9999comics wrote: Plus of course, when using simple delivery, we don't get any payment for the packaging, so I'm making small losses.
No need to make losses here, add any packaging costs to your item price, that's what every one else does, who wishes to charge for packaging.
@sky9999comics