Simple Delivery Postage Refund After Cancelled Order | Member To Member Support

trojanhorse11 · 2026-01-25T19:19:22.958000Z

I sold an item, then the buyer asked to cancel immediately. I pay for postage with free postage to the buyer.I cancelled, but the Simple Delivery cost had already been taken by eBay, so I didn't have enough funds in my account to refund the full amount, so eBay took the missing amount from my credit card! This system is clearly not right. I have searched and searched on how to get a refund for the postage. I don't have the "click on Postage Labels then void / cancel label" option because the item was never sent in the first place. There is no option anywhere to request a refund for this postage cost. I should not be paying for this out of my own money.

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Simple Delivery Postage Refund After Cancelled Order | Member To Member Support | eBay UK