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Simple Delivery not generating 'bring my label' for some booked collections
Summary: scarlette.fantastique is experiencing issues with eBay's Simple Delivery service, where Royal Mail fails to bring labels for certain parcels even though collections were booked properly. The problem occurs inconsistently, with labels missing due to a payment discrepancy observed in some customer transactions. These transactions are marked as 'Local Collection service via Royal Mail' and notably lack the instruction 'no printer, postman will bring the label.' scarlette.fantastique is seeking answers to why this inconsistency occurs, as it may force them to cease selling if unresolved.
I am hoping that another member may be able to answer a question that so far ebay Customer Services simply do not understand after three different phone calls.
Posting via Simple Delivery.
I only have Royal Mail selected as the courier and always book a collection because I need them to print the label and bring it with them. I cannot use Evri or anyone else (rural location).
All my listings are correctly set up and sized as Small Parcel.
Most parcels this works fine - but within the last 2-3 weeks, for some parcels Royal Mail does not bring a label, they say because they have not been instructed to bring a label by ebay.
Yesterday, I generated 7x labels for 7x parcels - all booked in exactly the same way, pressing the same buttons and all generated within a few minutes of each other.
Postman arrived with 5x labels but expecting to collect 7x parcels. A similar thing has happened a few times in the last few weeks.
For all the parcels where RM where expecting to collect but did not bring the label, I can see that there is a common theme for all of them:
The customer has only paid £2.18 (plus VAT), rather than £2.82 (plus VAT) like every other transaction (see screenshot below).
My list of postage labels generated says "Local Collection service via Royal Mail" rather than "Standard tracked delivery via Royal Mail" like every other transaction (see screenshot below)
The automated email received from Royal Mail minutes after generating the label are identical to the others - except for line "no printer, postman will bring the label" is missing
There is not even a QR code showing, so I cannot even take it the sorting office to get them to print it.
So the question is what are these few customers doing that is different to everyone else? Why are they paying less - and why does doing so mean that ebay does not instruct Royal Mail to bring the label for these transactions?
If anyone knows the answer, I would be very grateful as it is driving me insane and will mean that I will be forced to end all my listings and stop selling some Simple Delivery transactions do not bring a label as I have no way of posting it.
xx
