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Simple delivery error
Summary: dan19_82 encountered an issue with eBay involving a prepaid shipping label that was unexpectedly used for one of their sales. This led to a problem where eBay could not update the tracking number, resulting in funds being held. *vyolla* advised that the money might be held for 14 days, and provided guidance on how to request a refund for the unused label, either for the buyer or seller, based on who initially paid for shipping. dan19_82 asked about the process after the delivery date of the unused label, seeking further clarification on how eBay handles such situations.
I haven't sold anything on ebay for a while. I sold two items, one was as expected, they paid for delivery and I created my own Evri label and paid for delivery as expected. The other I discovered afterward was using a prepaid label (which I'm sure I didn't specify).. I had already send the item by the time I discovered this label.
Ebay would not let me change the tracking number, the item has subsequently been delivered. However because eBay believe the item should have a different tracking number it is believe to have never been pickup.
My money is being held by something I cannot fix and ebays's AI assistance is worse than useless to fix this issue.
What can I do?
*vyolla*
Mentor2 weeks agoYou can't add the new tracking number, so your payment may be held for 14 days. If an eBay item not received claim is opened you can add it to that though.
If you don't use the Simple Delivery label provided, you or your buyer will be refunded for it, depending on who paid for postage.
If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form (link below) for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
https://www.ebay.co.uk/claims/simple-delivery/refund/seller
To process your refund, we'll verify the following:
The label was paid for by you (you offered free shipping to the buyer).
The refund request is created within 14 days from the item's sale.
The label wasn't used within 14 days of the item's sale.
The package was delivered using a different tracking number.
If your request meets all these conditions, you'll receive a refund for the shipping cost.
dan19_82
OP2 weeks agoSo what happens after the date the item should have been delivered by the simple delivery label??
Does it assume I never sent it or does it wait 14days after that date?
**peaseblossom**
Mentor2 weeks agoYou should get the money 14 days after date of payment.