SIMPLE DELIVERY DROP OFF VS COLLECTION ISSUES | Member To Member Support

thedudesstuff · 2026-01-03T07:33:43.274000Z

HiAs a housebound eBay user simple delivery has been good now its mostly sorted, however one issue can still be a problem.When I make a sale there is an option to book a collection at right, pick a date and THEN go to print a label on the left.Firstly I wish the PRINT label was edited to what it really is in this situation CONFIRM COLLECTION/PRINT LABEL.As when you have booked a collection with post provided label you do not need to make another?My issue is IF you make a mistake at this point and create a DROP OFF label as you may have rushed there is no way to cancel this label at all.In the options there is no way to convert or request changing it from drop off to collection.At this stage if this happens the only option is to book collection outside eBay which is hassle and encores a fee now.I guess now thought of this option or it complex - the buyer isnt affected it doesnt cost more its just not considered as shown at this point - you are directly to sort outside ebay instead?If this happens I can write to buyer asking them to cancel due to this reason but that not always possible.Also as someone who likes to ship next day it can affect your rating if you do not ship in time.IF I cancel there is no option to offer this reason in the drop down menu.Damaged / out of stock or requested to cancel there but not SHIPPING ISSUES or the ability to add a reason?You then look unprofessional after not being able to pick correct reason and I was deducted funds and expect a demerit? due to this.Trying to resolve in eBays AI buffer means humans do not get to discuss or resolve issues IT cannot find a answer for leaving us all worse off...... Open the Pod Bay Doors pleas HAL...sorry Dave I cant do that....

Discussions

SIMPLE DELIVERY DROP OFF VS COLLECTION ISSUES | Member To Member Support | eBay UK