Simple delivery, damaged in transit

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Simple delivery, item damaged in delivery. What is the process?

Thanks

benelsa

Posted 4 days ago · Edited 4 days ago·Last reply 4 days ago

4 comments

tommystrezures

Mentor4 days ago

If you are the buyer you need to open an item damaged in transit case and eBay will manage the refund.

If you are the seller you need to advice the buyer to do the above, do not refund them.

benelsa

OP4 days ago

Thanks for your advice. How does the seller open an item damaged in transit case? Thanks

tommystrezures

Mentor4 days ago

The seller doesn't open any case only the buyer can.

benelsa

OP4 days ago

Thanks, how does the buyer open the case? Do they submit a return? Cheers