Simple delivery causes negative ratings

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After using the eBay simple delivery and Global delivery services, I am forced to use by eBay, I started to receive negative comments about "delivery fees not reasonable" and "slow delivery", and it is getting worse day by day. How can I get it around? Thank you.

kenho168

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Posted 5 months ago·Last reply 5 months ago

13 comments

papso22

Mentor5 months ago

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You don't have any negative feedback, where are you seeing these comments?

kenho168

OP5 months ago

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Not comment. Is the rating. I have been rated 5 for all items, years
already, but after using Simple Delivery recently, "delivery charges" and
"delivery time" became 4.8 and 4.9.

tressygirl

Mentor5 months ago

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@kenho168 wrote:
Not comment. Is the rating. I have been rated 5 for all items, years
already, but after using Simple Delivery recently, "delivery charges" and
"delivery time" became 4.8 and 4.9.

You'll get your ratings up to 5 by registering correctly, and being in charge of your own postage charges and delivery times.

@kenho168

kenho168

OP5 months ago

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It is better don't count those simple delivery and global delivery rating
to seller's ratings, as those were done by eBay, not sellers. Thank you.

tressygirl

Mentor5 months ago

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You're initial question was how to avoid Simple Delivery, the Simple Answer is to register correctly as a Business Seller.

@kenho168

kenho168

OP5 months ago

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Interesting reply

papso22

Mentor5 months ago

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Not only do you advertise your website using a fake listing, you also tell buyers to buy from that website to avoid the buyer protection fee.

That is fee avoidance and frowned upon by ebay.

If you don't convert to a business account you may find yourself unable to sell on ebay, or use it to advertise off ebay sales.

tressygirl

Mentor5 months ago

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@kenho168 wrote:
Interesting reply

Interesting and correct.

You need to act on the advice given on this thread. You are not registered correctly with eBay to sell your items.

tressygirl

Mentor5 months ago

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@kenho168 wrote:

After using the eBay simple delivery and Global delivery services, I am forced to use by eBay, I started to receive negative comments about "delivery fees not reasonable" and "slow delivery", and it is getting worse day by day. How can I get it around? Thank you.

Simple.

As you are selling all Brand New items you are actually on the wrong selling account. A Private seller is one who is selling their unwanted used items, say a garage, wardrobe, attic clear out. Simple Delivery is mandatory for Private sellers.

Selling Brand New items you need a Business Account, and there you do not use Simple Delivery but your own postage.

Go to Account settings in My eBay.
Select Personal information.
Select Edit next to Account type. You may be asked to sign in again.
Select Confirm to upgrade to a Business account.
Specify whether you operate your business as a legal entity or as a sole proprietor and select Continue.
On the following page, enter your business information such as name, contact information, and returns policy. Then select Save.

Probably best to use a PC / laptop for this, and not the app or mobile browser. Chrome seems to work best on eBay.

@kenho168

It's easy to switch over, see here:

kenho168

OP5 months ago

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Do I need to pay monthly fees for business account? Thank you

tressygirl

Mentor5 months ago

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There are business fees yes, but fees aside you are a trader and need to switch accounts, to trade legally.

Go to Help & Contact top left of your eBay page and type in Business seller Fees.

@kenho168