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Simple Delivery - another issue
Hi
since SD has been mandated some of my items (ties) that were listed were incorrectly sized as packets for postage not large letters.
Not all about half.
I give free postage
Note after I sold an item I did contact Ebay as it showed as a Packet rather than a large letter and they told me to send it by my own means and claim the postage back via a link an advisor sent me
claims/simple-delivery/refund/seller
and whilst I claimed imediately, 3 weeks later I'm still waiting to receive a refund. Despite them claiming 14 days.
I contacted Ebay and honestly spent an hour explaining to 2 advisors and a manager what had happened and they didn't recognise the issue even when I sent them the link above I was sent.
They were utterly useless. (I hope Ebay read this)
I didn't ask for SD and I didn't ask them to wrongly size my live items.
SD sucks!!!
There must be a better way.
john1297576
Mentor1 year agoIn other words ebay charge you for a service you do not use, and pocket the money. That is what simple postage is all about, making money.
jckl1957
·1 year agoIf you sent the items as large letters, did you use a tracked service?
Ebay only refund sellers for unused SD labels if you upload tracking for items sent not using SD.
soundsreasonableuk
OP1 year agoThanks for reply.
Yes tracking was uploaded and shows as delivered
Here's a thing you may not know, any 1st or 2nd class, large letter or packet sent via Royal Mail and purchased online or at a PO, can be tracked to delivery, compensation is £20.
jckl1957
·1 year ago21 years on Ebay, 6.4K items sold and two years working for the Post Office - yes, I did know that.
soundsreasonableuk
OP1 year agoonly a Baby then 42 years for Royal Mail myself!!