Simple delivery and packlink | Member To Member Support

wendybing · 2025-10-02T14:55:43.705000Z

I sent a dress via evri mid september using simple delivery and ebays recommended parcel size. I have now received an excess postage charge from packlink as they say the courier has said the parcel was heavier than the label allowed.Firstly how does packlink get involved and secondly I thought that if you used ebays recommendation, you would be covered? I have only ever changed the recommended weight upwards ie if ebay suggest 1kg and I know the item weighs over that. I have contacted packlink and they advise that I must pay. There used to be a bit in the guidance that ebay would cover any excess cost if you used the recommended, but this seems to have disappeared. Anyone else had this charge?

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Simple delivery and packlink | Member To Member Support | eBay UK