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My buyer purchased two items from me but paid separately for each, I now have to post the two items in two different envelopes. If I combine I'll have an un dispatched item and an un insured item if the combined envelope were to go missing.....just sat here scratching my head!!! Simple YAY

trows09

1370 View listings

Posted 11 months ago·Last reply 11 months ago

1 comment

tressygirl

Mentor11 months ago

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Combining postage has been, and frustrated many, an issue now for a long time with Simple Delivery and combining postage, not possible. We are though receiving reports here, that buyers placing purchased items into their basket first, eBay then combine postage.

If postage was purchased though Simple Delivery and you now post all the items together the buyer will receive a refund for the unused labels they paid for, might be worth sending them a message explaining this, and that it may take up to / over 30 days for the refund to appear. You will though, only have one tracking number for all those items, and a potential opener for an item not received case.

The best way forward would be to cancel all items, of course, with the buyer's acceptance, and relisting them as one, so there's one important tracking number, one postage price. Ensure any message to your buyer makes it very clear the reason why the items are being cancelled, that they are to be relisted on eBay again, for the buyer to buy, leave no room for doubt that this is Not an off eBay sale.

Some sellers are leaving a message on their listing, for example..... ' If you wish to buy multiple items, please let me know before buying, I will relist them as one listing so only one postage cost is charged, combining postage is not currently possible. Or, place items in your basket first, and eBay will combine a postage cost for you to pay. '

@trows09