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Simple Delivery,
Your buyer has reached out about their order. Since you used Simple Delivery, we'll work with your buyer directly on any delivery related questions.
What does this mean?
8 comments
papso22
Mentor11 months agoIt means that the buyer has either said they haven't got their item or it arrived damaged. You get seller protection for these claims and ebay should cover the refund.
vantage257
OP11 months agook , but the item hasn't been delivered yet? so why cant the buyer not contact the seller and complain that way ," the usual way", so they are taking over control
tressygirl
Mentor11 months agoThis rather odd message many receive and are puzzled, but the buyer has not contacted eBay.
It seems eBay send this message out, when Any message between seller and buyer is sent, when using Simple Delivery.
As said it's odd, and perhaps me thinks, it needs a little rethink on the wording of the message ? 🤗
@vantage257
vantage257
OP11 months agoway,then I get the message above.
Thanks.
tressygirl
Mentor11 months agoYep, that's correct as in my post above , if you send or receive a message from a buyer when using Simple Delivery, you receive an automatic message from eBay, that the buyer has reached out ' about their order', wrongly implying they have done so, with a query!
In my humble opinion, it needs a rewrite or not be sent at all ! 🤔
@vantage257
papso22
Mentor11 months agoAh, I didn't know that. It's confusing and stupid.
tressygirl
Mentor11 months agoYep, I think we can all agree that some ( all? 🤔 ) eBay messages may not be the clearest in portraying what they wish to convey, but this one takes Number 1 spot , for being the most confusing and perplexing of them all! 🏆
papso22
Mentor11 months agoSellers have no responsibility for late or not delivered items when they use Simple Delivery so why would they want 'control'?