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I shipped a heavy item but could not use buyer recommended postage as weight was more. The item was delivered but is showing in transit

marfairles-8

49 View listings

Posted 11 months ago·Last reply 11 months ago

2 comments

tressygirl

Mentor11 months ago

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Use a laptop / PC and try Chrome that seems to work well with eBay and add the tracking manually this way:

Go to "Orders Paid & Dispatched"
Click on "View order details"
Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
Click on the "Add tracking" option
A box will come up with the current tracking number . Delete that and replace it with your tracking.

@marfairles-8

marfairles-8

OP11 months ago

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Hi Tressygirl

thanks for your support I tried to close the post part but no success.

I shipped an air con heavy 28kilo so had to organise my own shipment I
could not use the post that the customer used I did activate it but noticed
the kilo restriction 20kilo.
The unit was delivered but received damaged, I refunded all cost to
customer but he has asked if I would be willing to sell for £75 I said OK.
He is asking that I close the ebay listing *delivered* but I cannot as ebay
now say the item is closed. I have attached the list you can see where the
problem is I hope you can help.
Mary