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shipping label refund
Hello, I had to purchase a separate shipping label to fulfil the fast delivery promise for the order. I have requested a refund for the original eBay label. Could you please explain how to find it in the system? Thank you.
3 comments
tom.walker-3
OP10 months agoYou would have to find the (sold) item in question.
There you would see that I paid the postage.
**peaseblossom**
Mentor10 months agoOK, so it would have had free postage on the listing. In that case you can cancel it here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller
You will need to add the new tracking number to get a refund. You do that via View Order Details > Postage > Track Package > dropdown arrow > Add Tracking. Has to be done on a desktop browser.
You may have to open the original SD label first. That will mark the item as dispatched too but it will remain unused.
**peaseblossom**
Mentor10 months agoYou have buyer pays postage on your listings so they will get a refund for the unused Simple Delivery label. I'm afraid you cannot recover the postage you bought yourself.