shipping label

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hey, a customer has bought one of my items and i’ve opened the shipping label and closed it not knowing that after i close it i can’t open it again and i haven’t shipped the item. what do i do.

y35.aub

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Posted 9 months ago·Last reply 8 months ago

4 comments

**peaseblossom**

Mentor9 months ago

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You should be able to open it again. Find the item on your orders list, click on the dropdown menu arrow on the right of it and you should get a link to "Get another label".

y35.aub

OP8 months ago

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yes i have solved the issue thank you very much, very helpful.

y35.aub

OP8 months ago

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but i’ve got another issue where i’ve been charged an ad fee when i haven’t selected for it to be promoted by an ad or whatever

papso22

Mentor8 months ago

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@y35.aub wrote:

but i’ve got another issue where i’ve been charged an ad fee when i haven’t selected for it to be promoted by an ad or whatever

You will have clicked on 'promote this item' when you listed. It is a positive action, not a default setting.