Sent the wrong package to a customer

Question

I have accidently used the same Evri QR code twice for two parcels I had to send. Meaning one of the customers has received both of the items. He has notified me of the mistake. But the item is only worth £4.

What would you suggest as the best way to resolve this?

papso22 · Accepted Answer

It depends what the buyer who got nothing wants you to do. You need to keep them sweet.

john1297576 · Answer

I would think not making the effort to supply the second buyer runs the risk of bad feedback, and if you cancel without buyers agreement a defect as well.

With a low number of sales just one defect could damage your selling record.

**peaseblossom** · Answer

If you need it back he can open a "not as described" return to get a return postage label paid for by you. If you have another of the same item or the correct buyer is not fussed you could just issue a refund and let him keep the item or give it to a charity shop.