Sending via different Courier than on original posting

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The seller requested an alternative address after buying the item .. and a different service .. eBay wouldn't let me alter the service or address.. the only way was to cancel and for the buyer to reorder .. he wasn't prepared to do that .. so I ended up sending it separately via Royal mail instead of EVRi ..

Now the system shows it's not been sent and will continue to do so indefinitely.. how can this be resolved?

Any help would be much appreciated 🙏

Kind regards David Simpson

daviddcfc

1212 View listings

Posted 11 months ago·Last reply 11 months ago

1 comment

**peaseblossom**

Mentor11 months ago

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To mark the item as dispatched open the original prepaid Simple Delivery label.

Then change the tracking number at View Order Details > Postage > Track Package > dropdown arrow. That has to be done on a desktop browser. Even without doing that the payment will be released but ebay will hold it for 14 days.

Afterwards if you paid for the original label you can cancel it here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller
Or if the buyer paid for it it will be refunded to them automatically in 30 days.