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Sending a Bike. Item has sold, but need to changed from Royal Mail to Parcel Force
Spent an age using the AI chat trying to get an answer
Seems like I cannot change service once sold as the box will be oversized (weight is OK)
Do I get the buyer to cancel their purchase (or I issue a refund?) then relist to the buyer with the correct postage option selected.
Parcel Force seems to only be an option for International postage.
Many thanks all!
Tim
4 comments
papso22
Mentor2 months agoYes it's best to cancel and relist with the correct postage.
27motorhead
OP2 months agoThanks @papso22 I think this is the only option available. First time I've sold something with Simple Delivery and it's been anything but!
I'm I able to just share the relisted item with the original buyer, in the past I have had sellers tailor a listing for me.
Cheers!
Tim
papso22
Mentor2 months agoYou can message the buyer when the listing goes live.
27motorhead
OP1 month agoThanks again @papso22 you've been more than helpful!