sender not sending a return label after he told ebay rep that he would, now I cannot further my case | Member To Member Support

wmur1851 · 2026-06-03T14:07:04.168000Z

Hi I was mis-sold an item, that was a different size than what was described in the sellers description. I asked ebay to get involved which they did and backed me and they contacted to say that the seller had agreed to send me a return label -ie so he paid for postage - but then he would not send it to me saying that it wasnt his fault and I should pay postage. The problem with this is that I have not been able to further my case - i have tried all the options I can see to click on etc, but because he had agreed to do his part of things with ebay they considered it done ......but he wouldnt send it. I have not been able to work out how to contact them as the case procedure wont seem to let me in this scenario. i am certain he knew what he was doing as he is extremely manipulative and slippery in his emails. Its now gone past the time I was meant to return it so it now says case closed and so I STILL cant seem to reopen as a case and ask ebay to step in again. Can anyone please help? Maybe I just cant work it out....

Discussions

sender not sending a return label after he told ebay rep that he would, now I cannot further my case | Member To Member Support | eBay UK