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"Sender has despatched item" notification
Any annoyance rather then a problem. I buyer sees this message as soon as the seller initiates the purchase of an address label. It can be purchased but not "despatched" for a day or two. Annoys me so much, that in the past I have re-marked my items at not "despatched" until physically scanned and left at a post office. I've given up.
Can't that message be changed to something more appropriate? eBay now picks up third party tracking info from the courier. Couldn't "Sender has despatched item" be issued then?
11 comments
chrisd0407
OP11 months agoI've reported myself to the eBay onbudsman & requested closure/removal.
tobiasd4
Mentor11 months agoIf you don't like the ebay system (us mentors can't change it) then contact eBay CS to Complain.
Good luck with that.
chrisd0407
OP11 months agoMy first sentence was "Any annoyance rather then a problem". I posted it because I thought someone might just pick up on this and deem it a reasonable idea. It's not worthy of a complaint. Have things changed? There was a time mentors and those senior used to pick up on issues raised by sellers in the past. Given there's been no shift on the many complaints about "simple postage" without change, I guess not.
tobiasd4
Mentor11 months agoThe only relevant date is estimated delivery one.
Buyers can't do anything until after this date.
chrisd0407
OP11 months agoDo anything? No one mentioned "do anything". You have completely missed the point. Try re-reading.
chrisd0407
OP11 months agoEstimated dates while useful has nothing to do with my point. I expect a "dispatched notification to mean just that, left with a post office to begin it's journey, not the possibility it might still be at the sellers home for 2/3 days. I only ever enquire with a seller about dispatch when it runs for longer. The last time I did that the seller actually admitted to forgetting to post it!
chrisd0407
OP11 months agoIt's also not all about the sellers experience. As buyers, we see out of hours notification of despatch and know why. But how many buyers then keep checking the daily status to find out its still in limbo land? Times, I've said to myself, "how long does it take to post a small parcel".
*vyolla*
Mentor11 months agoA simple solution would be to not buy the label until closer to dispatch time.
chrisd0407
OP11 months agoeBay is now capable of solving some difficult issues, this not being one of them.
*vyolla*
Mentor11 months agoNot sure what you mean, it shouldn't be a difficult issue
If your item sells and you're not dispatching it for two days then simply don't get the label until the day you're ready to post it. It's only marked as dispatched when you get the label.
tressygirl
Mentor11 months agoYep, it's an annoying , trigger that label, and it marks the item immediately, as dispatched!
Many things are not perfect with Simple Delivery, that's for sure, will they change the above, who knows, but my money is on a .... No !
@chrisd0407