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Cant' reply to a message from a seller. their account is active as is mine. Tried on a browser and my phone.
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Trying to ask about an item they have posted to fix a fault with something they sold me. been trying for two days.
3 comments
howtonetwork
OP3 weeks agoNo, they have posted a part for me so I just need to ask when it will arrive. Surely I can just reply to their message as we have been chatting for a few weeks about the issue and resolution. Starting a new case isn't what I want.
tressygirl
Mentor3 weeks agoJohn is correct message the seller no more as you may time yourself out from a refund from eBay under their 30 day MBG, Money Back Guarantee policy .
Hopefully, you are still within 30 days of the item's last estimated date for delivery, proceed this way:
Go right of the item in your Purchase History and from More Actions select Return this item. Select the reason Item Not as Described >> Does Not Match Description or Photos. The seller needs to either refund you in 3 days, or issue a pre paid return label for the return of their item. Once the item is received, they have 48 hours to refund you.
If this doesn't happen, you need to escalate to eBay, eBay step in and force the refund.
Listen to no excuses or promises from the seller to close the case early, and do not forget to escalate.
@howtonetwork
john1297576
Mentor3 weeks agoI think rather than messaging, which can be ignored, open a not as described case.