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Selling with Simple Delivery - Issue with combined postage (lack thereof)
Hi all, what do you make of this?
A buyer bought 2 separate items from me and paid postage twice, to the same address. I want to do them a service and pack together, and refund the postage, however, I can't due to simple delivery. So I did the 1 label and sent the items together. I want eBay to intervene and mark the 2nd item as despatched and do the refund, but I cannot get help via chat agents (apparently they will be with me in '1 minute', but that was 30 mins ago)
Thoughts?
1 comment
**peaseblossom**
Mentor11 months agoOpen the unused label to mark the item as dispatched then add the tracking number to the extra item at View Order Details > Postage > Track Package > dropdown arrow. That has to be done on a desktop browser. The cost of the unused label will be automatically refunded to the buyer in 30 days.