selling through the Global Shipping Program

Question

I sold an item through the Global Shipping Program and it didn't arrive, how do I ask Ebay to make sure the claim is handled by the GSP team

jckl1957 · Accepted Answer

Has the buyer opened a case? You must make sure you have added the tracking which confirms delivery in the UK to the case. Then, contact Ebay, remind them it is a GSP sale and that you have proof of delivery within the UK, and ask them to handle the refund. The link below will get you a callback.   https://www.ebay.co.uk/help/eua?id=5190