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Hi can anyone help i sent item to buyer by royal mail signature ,i have done track & ,trace royal mail saying i,ts delivered but buyer saying hes not recived and now wants refund what can i do regards
1 comment
tressygirl
Mentor4 months agoYou can send them a polite message with the tracking details showing that the item was delivered.
Should they open a case for item not received, enter those tracking details, and the case will close in your favour, no refunding.
@jif2664