Locked
Discussion interactions are currently paused.
Sellin
Please can anyone give me an advice my TV was put on eBay and all information about it was displayed and it was won . A few minutes later the winner text me back ask me to pay them their money in full they were no longer interested and I asked what was the reason he said his lost his mum last year and his blind and he can get the TV 90% cheaper I said I don't have your money yet in my account eBay has not paid me because the TV has not been posted and he just only won it he said ok that if w will reduce the price to an amount he had in mind well i did and he said it's fine he will accept the new deal I thought well were done and I told him I at work and will try and post the TV as soon as I can I followed eBay procedure on how to print a label and and deliver it I had to pay for this service this chap text me again saying his not interested anymore about the TV or the deal we made and he keep insisting persisting that I should pay him back his money in full this guy persisted and disturbed me all the all night with text threatening me he's going to go to police station to report that my goals was stolen he said he will call eBay to pay him his money the TV was ment to be posted the next day I have made a arrangement on how to deliver it and it has cost me a lot I am not sure what to do he opened a dispute with eBay and I explained it all to eBay dispute not they say to wait for their are reply but this dude is really disturbing me please Any advice do I still carry on with the delivery even though I have not been paid?
red_magpie
Mentor11 months agohe opened a dispute with eBay
If there is an open dispute you may not be able to cancel the sale. All you need to do is accept the case (presumably item not received) and confirm your agreement to a refund.
eBay will issue the buyer's refund from your account. You will not be penalised by eBay in any way.
If the buyer leaves you negative feedback, from the way he's behaved there's a good chance that he may say something that will entitle you to have it removed. If the situation arises, ask here again for advice.
Be sure to add this buyer to your blocked bidders list, and also block him from sending you messages, see: https://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences
tressygirl
Mentor11 months ago@tai_2013 wrote: he opened a dispute with eBay
Crumbs @red_magpie sorry missed that bit, but to be honest I've gone back re read OP's post, and it's just so difficult to read one large block with no paragraphs, and I still can't see it. !
My bad ? 🤔
61stephenuk
Mentor11 months agoLast would be paragraph
"he opened a dispute with eBay and I explained it all to eBay dispute not they say to wait for their are reply but this dude is really disturbing me please Any advice do I still carry on with the delivery even though I have not been paid?"
tressygirl
Mentor11 months agoI hope I have understood correctly , that you have Not posted the TV ?
Then, just cancel the order.
Click on the order details >> More Actions >> Cancel Order. Select the reason Buyer Requests to Cancel.
This fully refunds your buyer and your seller performance is not affected.
If the money is not yet available in your Payment Summary, then eBay will use your back up source, which is usually your bank account. Once the refund is made to the buyer , the original payout is released to you.
To appease your buyer, set his mind at rest, send them a message, that the order is cancelled and the refund is bring made. It will go back to their original payment source, and of paid with a credit card, it can take up to 30 days to appear in that card account.
Block them too, from returning to your sales, add their ID here:
https://www.ebay.co.uk/bmgt/BuyerBlock?
@tai_2013