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Seller's should not be allowed to refuse returns for items that don't fit
Summary: A participant initiated a discussion on sellers not being allowed to refuse returns for items that don't fit. tressygirl, papso22, and john1297576 responded, but their responses did not contain any content to further the discussion.
I bought a baseball cap which was advertised as one size fits all. The cap I received was tiny and definitely wasn't what was advertised. I sent a return request which was ignored. So after 2 weeks I contacted EBay's customer service. I was told by a rep there was nothing they could do because I'd chosen "doesn't fit" as the return reason which was the reason I wanted to return it. They then told me I should have known better and I should go to Citizen's Advice. So I'm out of pocket because I chose the right option for why I wanted to return the item. How does that make sense?
john1297576
Mentor4 months agoIt would seem to me that Not as described would have been a more appropriate reason for return.
If advertised as size 6 but is really a size 5 then not as discribed is suitable. This was fits all but not true.
The problem with “does not fit” , most buyers do not know or understand the difference, but it makes a lot of difference as to whether buyer can get a refund..
papso22
Mentor4 months agoPrivate accounts are allowed to refuse does not fit returns because they are meant to be used by private sellers.
However ebay turns a blind eye to businesses trading illegally on private accounts, which means buyers may be denied their legal rights when using the platform.
tressygirl
Mentor4 months agoI'm sorry they misinformed you to go to Citizens Advice, and telling you to ' have known better', was wrong too.
If this was Private seller, who has a No Returns policy on their listing, that seller can refuse returns for the reason change of mind, or does not fit.
If purchased from a Business seller, they have to receive the item back for a full refund, but you the buyer needs to pay for that fully tracked return postage.
Those are the rules, and not a case for Citizens Advice!
@k-winters