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SELLERS NOT POSTING ITEMS
Summary: effielumpy expressed significant frustration with their recent experiences on eBay, citing issues with sellers not posting items as promised and using different couriers than advertised. They recounted multiple instances of non-delivery, incorrect deliveries, and lack of seller communication. effielumpy criticized the inefficacy of eBay's customer service, especially the chatbot, and reported feeling overwhelmed by the need to report each issue individually. Despite their long-term loyalty to eBay, they are considering leaving due to persistent delays and complications.
AS A VERY LONG TIME EBAYER I AM SORRY TO SAY THIS SITE IS BECOMING A HASSLE TO BUY ON.
I AM GETTING REALLY FRUSTRATED WITH BUYING ON EBAY AND WHEN I TRY TO CONTACT
EBAY TO EXPLAIN THIS IS HAPPENING QUITE OFTEN, I JUST GET THE RUNAROUND WITH THE
CHATBOT AND NO WAY TO EXPLAIN TO HEAD OFFICE THE CONSISTENT LET DOWN TO BUYERS BY THIS POSTAGE
/IDENTITY/ NO CONTACT OCCURENCES THAT ARE PLAGUING THIS SITE SO THEY CAN FIX IT
YOU SHOULD NOT BE ABLE TO STATE 48 HR ROYAL MAIL DELIVERY THEN NEVER POST STUFF OR SEND IT BY A CHEAPER
COURIER- NOR SHOULD YOU BE ABLE TO CLAIM YOU ARE IN UK AND HAVE ITEM BUT NEITHER BE TRUE.
AS EXAMPLES OF MY RECENT PURCHASES:
2X 4 PIECE RECLINER COVERS BOUGHT ON 27TH- NOT POSTED 8 DAYS LATER. TRACKING IN LIMBO
ORDERED NEON AND ORIGINAL NAIL ART PENS, ADVERTISED AS SENT BY ROYAL MAIL YET 2 LOTS OF NEON PENS
TURN UP VIA EVRI AND NO ORIGINAL PEN SET INCLUDED
NAIL SET SAYS TRACKING AVAILABLE FROM 27TH JULY BUT NOT EVEN POSTED YET
REFUNDED FOR 3 HAND CREAMS AFTER SELLER SAID THEY WERE ABROAD AND HAD NOT POSTED BUT WHEN I
QUESTIONED WHY THEY WERE STILL LISTING ITEMS AS RECENTLY AS 3 DAYS AGO THEY SAID THIER PARTNER WAS LISTING
STUFF YET CANNOT POST ANYTHING?
HAVE CONTACTED SELLERS IN ALL CASES ONLY TO BE IGNORED OR TOLD THEY WILL GET BACK TO ME AND HAVE NOT.
THE "EBAY SOLUTION" SEEMS TO BE TO REPORT EACH AND EVERY ONE WHICH TAKES TIME WHEN IT NOW HAPPENS SO OFTEN.
I SEE THAT EBAY LOG WHEN YOU HAVE HAD TO MAKE A CLAIM LIKE I AM OVERLY FUSSY OR SOMETHING INSTEAD OF DEALING WITH THE ISSUES
SELLERS ARE EXPLOITING ON THE SITE.
THEY SHOULD BE ABLE TO LOOK AT BUYERS MESSAGES AND SEE CLEARLY THAT MANY SELLERS ARE CAUSING ISSUES NOT HAVE ME SPEND TIME
LISTING EVERY ONE SEPERATELY TO GET ITEM OR A REFUND.
I LEAVE GLOWING FACTUAL FEEDBACK FOR THE GREAT SELLERS BUT THIS DELAY IS PUTTING ME OFF EBAY ALTOGETHER.
THERE ARE NOW TOO MANY DELAYS IN DISPATCH DESPITE WHAT LISTING SAYS, THEY OFFER ROYAL MAIL BUT USE OTHER COURIERS
WHO LEAVE STUFF IN RANDOM PLACES OR GARDENS WHEN INSTRUCTION IS TO HAND TO BUYER ONLY AND YOU ALSO SEE TOO
MUCH OF STATING SELLER IS IN COUNTRY BUT THEY ARE NOT AND NEITHER ARE THE GOODS AND NOW WE HAVE THE PRIVATE
FEEDBACK SELLERS- I GIVE UP.
MY CONTRACT IS TO PAY FOR STUFF AND RECEIVE IT PROPERLY - SELLERS IS TO SEND BY MEANS THEY ADVERTISE,
WHEN THEY ADVERTISE AND TO SEND THE STUFF THEY ADVERTISE.I SHOULD NOT HAVE TO CHASE UP STUFF I BUY SO OFTEN,
CLAIM A REFUND, HAVE DELAYS IN RECEIPT OF ITEMS OR GET SO FRUSTRATED SO OFTEN .
TRYING TO CONTACT EBAY ABOUT THIS WITHOUT HAVING TO GO THROUGH EVERY SALE IS A NIGHTMARE I CAN DO WITHOUT
EVERY MONTH. I HAVE BEEN WITH EBAY FOR DONKEYS YEARS BUT I THINK IT HAS REACHED THE STAGE WHERE I WILL CALL IT A DAY.
SORRY TO RANT BUT THE SOLUTIONS EBAY OFFERED ARE TOO TIME CONSUMING WHEN IT HAPPENS SO OFTEN.
effielumpy
tobiasd4
Mentor1 week agoEverything you said can be resolved by using eBay MBG, cases are automated, so need to contact eBay or seller.
You can open item not received case 1 day after estimated delivery date, escalate on day 4. Ignore seller excuses.
If item is wrong, open item not as described case.
Only caveat is that if you use MBG too often, ebay can restrict you.
You need to seller feedback before buying.