Seller Won't Send A Returns Label | Member To Member Support

spooker-123 · 2026-06-22T08:37:36.437383Z

I purchased an item on eBay and when it arrived it was the wrong item. I created a returns request and got a message from eBay stating that the seller has sent a returns label.I also received a message from the seller saying not to bother returning the item and that a replacement correct item would be sent.So far, I have not received either the replacement item nor a returns label.I've tried to progress the issue on eBay by opening a case, but there is no option to do this. When I search eBay on how to open a case, it says to go to my purchases, select the item, then click on "more actions", then select "return details", then to select "open case". When I try to do this I get as far as "return details", but all I get then is an instruction to return the item by 30th June - but without a returns label I can't. There is no option to open a case.If I don't return the item on time, I presume eBay will cancel the return ans I'll be out of pocket.How can I get eBay to step in on this?It seems that as long as the seller informs eBay that a returns label has been sent, they take the sellers word for it and remove the option to open a case.Thanks in advance

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Seller Won't Send A Returns Label | Member To Member Support | eBay UK