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Seller won’t responding
hi I bought an item and when turning the device on, it’s still logged in to the old sellers account. We messaged him on the 9th may and didn’t get a response and messaged him a couple of days ago and still no response. My daughter can’t make her own account on this device as it needs to be logged out the old one. So it’s basically none useable until he log out on his end.
any help would be amazing as my daughter is desperate to use it.
1 comment
tressygirl
Mentor4 months agoYour seller is being unhelpful, so message them no more.
If you are still within 30 days of the item's last estimated date for delivery, proceed this way:
Go right of the item in your Purchase History and from More Actions select Return this item. Select the reason Item Not as Described >> Does Not Match Description or Photos. The seller needs to either refund you in 3 days, or issue a pre paid return label for the return of their item. Once the item is received, they have 48 hours to refund you.
If this doesn't happen, you need to escalate to eBay, eBay step in and force the refund.
Listen to no excuses or promises from the seller to close the case early, and do not forget to escalate.
@emwins61