Locked
Discussion interactions are currently paused.
Seller won't respond to messages about broken item and won't accept returns?
What do I do when I've received an item that is broken but the seller won't return my messages and does not accept returns?
3 comments
tressygirl
Mentor3 weeks agoSeller may not accept return for a change of mind, but they have to under eBay's 30 day MBG Money Back Guarantee policy fully refund if an item is received broken. The policy is written on every listing, aside for Classified ads.
If you are still within 30 days of the item's last estimated date for delivery, proceed this way:
Go right of the item in your Purchase History and from More Actions select Return this item. Select the reason Item Not as Described >> Does Not Match Description or Photos. The seller needs to either refund you in 3 days, or issue a pre paid return label for the return of their item. Once the item is received, they have 48 hours to refund you.
If this doesn't happen, you need to escalate to eBay, eBay step in and force the refund.
Listen to no excuses or promises from the seller to close the case early, and do not forget to escalate.
@fist0fd0rn
fist0fd0rn
OP3 weeks agoHi there. Thanks for the speedy response.Thanks great advice and directions thanks.
tressygirl
Mentor3 weeks agoYou're very welcome 😊!