Seller won’t respond or refund

Question

I bought an item, it didn’t get dispatched so o reached out to the seller, they took two days to say it had sold previously, so I asked them to cancel it so I could get a refund. They now won’t respond to messages. So I cancelled the order but they won’t respond still. How can I get my money back?

*vyolla* · Answer

You'll need to open an eBay item not received claim once the latest estimated delivery date showing on your order has passed.

I'd also be leaving a well worded negtatve feedback under those circumstances too.

john1297576 · Answer

You as buyer cannot cancel. Seller has to cancel using reason out of stock, and get a Defect for not completing the sale.

If not you will have to open a not received case as soon as past the expected delivery date.